Inactive Customer Script
Hi it’s ____ from iUgo the online teacher planner, how are you?
I wanted to give you a quick support call, do you have a moment?
We have been working on a few significant developments in the program and want to check that this is working well for everyone. How has iUgo been working for you?
Also, when we last spoke, you mentioned______ how is that working now for you now?
(use this line if there are any notes or contact us requests in Accredo for that user).
One of our most recent developments is a new support side bar with interactive walkthroughs you can start that will step you through different set-up processes.
Are there any parts of iUgo you find frustrating?
Is there anything that you think could be improved?
With all the new updates we are providing all subscribers a free refresher webinar training session which is on average 15minutes long. Would you like to book a session?
Thanks again for speaking with me; I’ll send you a support email with the details of the new updates. Please do get in touch if you need any assistance in future.
*Switch on support displays in their iUgo account so they can see the new walkthrough features when they next sign in (this will likely be switched off).
*If no answer after three attempts calling their cellphone, leave a voice message and email an ‘unable to reach you’ message.
Subscriber unable to reach you email template
Subscriber answers - follow up email template