Refunds are processed twice a month – around the 20th or around the 30th . If you can let the customer know it might stop multiple communications. I have just finished refunding this morning so won’t look at it again until around the 30th so for those refunds which come in around that window please warn the customer they may have missed that batch.
For the refunds to go through on time I need the following information emailed to the ap@essentialresources.co.nz. Both Jane and I would prefer if you are transactional, just send the key information. We don’t have the same flexibility as the accounts email in processing so multiple communications about the same transaction are difficult and time consuming to deal with.
- Customer Account Number:
- Invoice: (if the refund is related to a particular invoice)
- Refund amount:
- Bank account name:
- Bank account number:
- A brief explanation:
There is no memo connection in Accounts Payable to Accounts Receivable so it important that the above information be saved in the memos against the Customer Account Number from which the refund is being paid. Checking the Customer Transactions will let you know if it has been processed.
The following slows down payments for creditors and for refunds:
- Multiple emails following up the same transaction (it ends up getting held whilst we try and unpick what is going on)
- Unclear or missing details
- Wrong bank account numbers